Loading your travel experience...
Loading your travel experience...
Answers about bookings, payments, refunds, invoices and your data. If none of them fit, the people below can see your booking and will.
Loading help…
Have your booking reference to hand — it is on your voucher and at the top of the booking page. With it, support can see the reservation, the payment and the property’s side of it.
If support has not resolved something, escalate it. A complaint is acknowledged within 48 hours and resolved, or explained, within 30 days — the period the Consumer Protection (E-Commerce) Rules 2020 set.
The full escalation route, including the National Consumer Helpline, is on the grievance redressal page.
20 answers
Booking
When you open the checkout we take your rooms out of the hotel’s available inventory for fifteen minutes so nobody else can book them while you are typing. The timer is that window.
If it runs out, nothing is lost and nothing is charged — the rooms go back on sale and we re-check the price against live availability before you continue. The price you were shown separately holds for thirty minutes.
Booking
Almost certainly yes. A booking is confirmed by the payment gateway telling our system the payment succeeded, not by your browser coming back from the gateway. Closing the tab does not stop that message.
Your voucher goes to the mobile number and email on the booking. You can also open it here with the reference from your confirmation SMS.
Booking
Yes. We verify your mobile number with a one-time code so the voucher reaches you, and that is all that is required.
A booking made that way opens from the "Find your booking" page with its reference. Creating an account later collects them in one place.
Payments
A failed payment is not a charge. What a bank shows in that moment is usually an authorisation hold, and it reverses on its own — typically within three to five working days, depending on the bank.
Nothing is owed on a booking whose payment failed, and no reservation is held against it once the fifteen minutes lapse. If a debit has not reversed after a week, send us the booking reference and the bank statement line and we will trace it with the gateway.
Payments
Nothing is charged when you book. You pay the hotel directly at check-in or check-out, and the amount due is on your voucher.
It is offered only where the property allows it on that rate. A pay-at-hotel booking can still be cancelled under the policy on it, and cancelling costs nothing because nothing was paid.
Payments
Some rate plans take a deposit now and the balance at the hotel. The split is shown on the payment step and repeated on your voucher as "due now" and "due at the hotel".
The hotel collects the balance at the desk. Take a payment method with you.
Payments
Choose UPI and the gateway shows a QR code. Open any UPI app on your phone, scan it and approve.
The page confirms itself as soon as the payment lands — you do not need to do anything else on the laptop.
Changes and cancellations
Open the booking and choose Cancel. The exact refund is shown before you confirm anything, worked out from the cancellation policy that was frozen onto your booking when you made it.
The refund goes back to the method you paid with. Cards and UPI usually settle in five to seven working days; the last hop is your bank.
Changes and cancellations
Yes, from the booking page. The new dates are priced against live availability, so they may cost more or less than the old ones.
You see the difference — including any amendment fee the property charges — before anything is charged or refunded.
Changes and cancellations
A non-refundable rate is priced lower precisely because it cannot be refunded, and the policy on your booking is the one that applies.
Where something outside your control has happened, write to us through the grievance route with the booking reference. We will put it to the property; the decision is theirs, and we will tell you what they said either way.
At the hotel
Indian hotels normally run check-in from 14:00 and check-out by 12:00 the next day, which is 22 hours. The gap is when the room is cleaned and prepared for the next guest.
Arriving before check-in or leaving after check-out is a separate request the hotel answers from its own arrivals board on the day, and it may carry a charge. Ask from the booking page as early as you can.
At the hotel
Every guest shows a valid government photo identity at the desk — Aadhaar, passport, driving licence or voter ID are accepted almost everywhere. The hotel records it there.
We never ask for an identity number when you book, and there is no field on this site that stores one. Foreign nationals must present a passport and visa; the property files Form C with the FRRO, as the law requires.
At the hotel
The hotel’s phone number and WhatsApp are on your booking page, under "Contact the property", and on the voucher PDF.
For anything about the room itself — an early arrival, a cot, a quiet floor — the front desk is faster than we are.
Invoices and GST
The GST invoice is raised after check-out, when the folio is final and every charge on the stay is settled. Until then the booking page shows what you paid and the full breakdown behind it.
Once raised, it downloads from the booking page.
Invoices and GST
On the guest details step, tick "I need a GST invoice for a business" and enter the GSTIN, the state it is registered in and the registered business name.
The state matters: where your registration is in a different state from the hotel, the tax moves from CGST plus SGST to IGST. The price is re-checked with the API as soon as the number is entered, so the total you agree to already reflects it.
Reviews
After you have checked out. A review is only accepted against a stay that actually happened, which is why every review on the site carries a verified-stay mark.
You can edit it for seven days after you write it. After that it stands as published; write to support if something in it is wrong.
Reviews
Every review is read by a moderator before it is published, which usually takes a day or two.
We remove personal information, abuse and anything that identifies another guest or a member of staff. We do not remove a review because the hotel asked us to.
Your data
Anything held on your own device — your shortlist, saved co-travellers, checkout details and settings — downloads from account settings as a file, immediately.
For everything on our systems, send a request through the grievance route. We verify your identity and answer in writing.
Your data
Yes, through the grievance route, and it is honoured for everything the law does not require us to keep.
It cannot erase a GST invoice for a stay you took: tax law requires those to be kept for years, by us and by the hotel. Anything held only on your device is erased from account settings by you, at once.
Booking
No. TripGZIO books places to stay in India — hotels, homestays, villas, resorts — and the services a hotel offers around a stay, such as its restaurant.
We do not sell flights, trains, buses, cabs, ferries, holiday packages, visas, foreign exchange or travel insurance.