Grievance officer

How to reach the office

Email

grievance@tripgzio.com

Registered address

Gigglezen Technologies Pvt Ltd, Hyderabad, Telangana, India

Response commitment

Acknowledged within 48 hours, decided within 30 days.

The escalation ladder

1. 1

   Booking support

   Start from the booking itself. Open the booking and use Contact support — the agent already sees the reference, the rate plan, the policy timeline and the payment state, which is most of what a complaint is about. Most matters end here the same day.

2. 2

   Nodal escalation

   If support has not resolved it within 48 hours, ask them to escalate. A nodal reviewer re-reads the case against the published policy and the property's obligations, and replies with a decision and the arithmetic behind it.

3. 3

   Grievance officer

   If you are still not satisfied, write to the grievance officer with your booking reference and what you are asking for. The office acknowledges within 48 hours and issues a reasoned decision within 30 days, as required under India's consumer-protection e-commerce rules and the DPDP Act.

What to include

• Your booking reference and the property name.
• What you expected and what happened instead, with dates.
• The outcome you are asking for — a refund amount, a correction, a deletion.
• Anything you already have in writing from support or from the property.

Data-protection requests — access, correction, erasure, withdrawal of consent, or nominating someone to act for you — reach the same office and are handled under the privacy policy. Refund arithmetic is set out in the refund & cancellation policy.